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  • JAX Mitchelton Customer Testimonial

    Hi,

    It is truly a pleasure dealing with Ryan and has earnt my loyalty in future dealings with JAX Tyres. Approximately 6 months previously I purchased 4 new tyres for my prado and yesterday 4 new tyres for my wife's (Sally) lancer. Both times his product knowledge, experience and advice were clearly evident all conveyed in a friendly, business orientated and jovial manner. His customer service skills are of the highest standard and it is truly a pleasure dealing with Ryan. When replacing Sally's tyres I did not even shop around as the service and advice is of such a high standard. Regretfully we shall be moving from Brisbane shortly however I will be calling on another of your stores for my future requirements. I believe your company is very lucky to have Ryan Earl as an employee. These advices do not come lightly as having being involved in a service industry for over 40 years it is just a great pleasure dealing with a person with Ryan's skills and experience.

    Best wishes for 2014.

    Name: Mike

    Location: Mitchelton

    JAX Tyres Mitchelton >
    Read more
  • JAX Tyres Epping Customer Testimonial

    To whom it may concern, I recently took my car for new tyres and road worthy certificate organised by Brendon at JAX Epping in Victoria after rectifying the faults for rwc I returned car for second inspection and noted that two wheel studs had broken off front left wheel cross threading (most likely rwc people) informed Brendon no problem received car later today all fixed with road worthy certificate.

    I would like to Congratulate Brendon and team for best customer service and enforcing of your no hassle guarantee in customer service.

    I will continue to buy my tyres and use your services in the the future.

    Inspiring confidence to recommend JAX Epping to all my friends and family please pass on my high regards to this high performance team from Guy Iacono

    Name: Guy

    JAX Tyres Epping >
    Read more
  • Privacy Policy: JAX Tyres

                                            JAX QUICKFIT FRANCHISING SYSTEMS PTY LIMITED
                                                                     ACN 112 050 058
                                                                        (“JAXQuickfit”)
                                                                     PRIVACY POLICY
                                                   MANAGEMENT OF PERSONAL INFORMATION

    This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website and mobile application (Site). In this Privacy Policy we, us or our means JAX Quickfit Franchising Systems Pty Limited ACN 112 050 058.

    This policy details how we manage personal information about you, whether you are a retail customer, a member of our membership, maintenance and rewards programs, or a prospective, provisional or current franchisee.

    Personal information

    The types of personal information we may collect about you include:

    –    your name;

    –    images of you;

    –    your contact details, including email address, mailing address, street address and/or telephone number;

    –    your vehicle registration number;

    –    your marital status and/or anniversary;

    –    your age and/or date of birth;

    –    your credit card details;

    –    your demographic information, such as postcode;

    –    your preferences and/or opinions;

    –    information you provide to us through customer surveys;

    –    details of products and services we have provided to you and/or that you have enquired about, and our response to you;

    –    your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

    –    information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

    –    additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

    –    any other personal information requested by us and/or provided by you or a third party.

    We may collect these types of personal information directly from you or from third parties.

    Collection and use of personal information

    We may collect, hold, use and disclose personal information for the following purposes:

    –    to provide services to you;

    –    to enable you to access and use our Site, associated applications and associated social media platforms;

    –    to contact and communicate with you;

    –    for internal record keeping and administrative purposes;

    –    for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;

    –    to run competitions and/or offer additional benefits to you;

    –    for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;

    –    to comply with our legal obligations and resolve any disputes that we may have; and

    –    to consider your employment application.

    Disclosure of personal information to third parties

    We may disclose personal information to:

    –    third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;

    –    our employees, contractors and/or related entities;

    –    our franchisees in order for them to assist us in carrying out our business functions and activities;

    –    our existing or potential agents or business partners;

    –    sponsors or promoters of any competition we run;

    –    anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

    –    credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

    –    courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;

    –    third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia including in Sri Lanka; and

    –    third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

    By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

    How we treat personal information that is also sensitive information

    Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

    We will not collect sensitive information about you without first obtaining your consent.

    Provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.

    Sensitive information may also be used or disclosed if required or authorised by law.

    Your rights and controlling your personal information

    Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

    Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

    Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

    Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information.  In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

    Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

    Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

    Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

    Storage and security

    We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

    We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

     

    Cookies and web beacons

    We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

    We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

    We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

    Links to other websites

    Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

    Amendments

    We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

    For any questions or notices, please contact our Privacy Officer at:

    Privacy Officer
    JAXQuickfit Franchising Systems Pty Limited
    Suite 301, Level 3, 154 Pacific Highway, St Leonards NSW 2065
    Ph: (02) 9964 4000
    Fax: (02) 9964 4020
    privacyofficer@jax.com.au 

    Last update: 1 May, 2018

    Read more
  • JAX Tyres Customer Testimonial: Capalaba

    Hi,

    A few months ago my wife and I were shopping at Capalaba when we noticed we had a screw stuck in the tyre. We drove to your store and the puncture was repaired witin an hour, even though it was nearly your closing time. This was the 1st time we had used your business, and we appreciated the service. Our Santa Fe needed a new set of tyres and replacement of all 4 struts (currently in your store today being done). So without you knowing, that one simple act of great customer service a few months ago has brought your business bigger repeat custom from my wife and I.

    Name: Myles and Robyn

    JAX Tyres Capalaba >
    Read more
More Tyre Knowledge Center articles
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    At JAX, we're here to help so let us know what you thought.

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    At JAX, we're here to help so reach out to us on our official Facebook Page.

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  • About JAX

    At JAX Tyres we guarantee the quality of all the tyres we supply and install for the life of the tyre. Should you discover a manufacturer's fault after purchase we will replace your tyre free of charge.

    More about JAX

    JAX No Hassle Guarantee
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