Customer Experience is in our DNA
Customer Experience at JAX
JAX Tyres & Auto Customer Charter
Our customer charter displays the standards we uphold ourselves to when you are dealing with us. It is our commitment that you receive the highest standard of service possible when visiting any of our stores. If this isn't the case, we have the appropriate channels for you to share your feedback.
Click here to view the JAX Tyres & Auto Customer Charter.
JAX Customer Satisfaction
We’re really proud of our Net Promoter Score (NPS) which is the metric we use to measure the voice of our customers. Our overall average score of 83 is considered excellent and above average in our industry.
This score is based on 55,000 customers last year telling us that they were extremely satisfied with their visit to a JAX store and would very likely return whilst recommending us to others.
We're also grateful that our customers take the time to review their JAX experience, with over 30,000 of our customers leaving 5* positive Google reviews.
In comparison, only a small percentage of customers told us something went wrong with their visit last year and we hold ourselves accountable to the highest standards ensuring these customers were contacted for us to listen and provide support.
Gaining these insights allows us to understand when something isn't right and lets us adjust, review our products, improve our services, enhance our offerings and importantly, provide ongoing training to our network.
Reviews from our customers
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Jax tyres Mitchell continue to excel, looking after our three cars with great service, precision care, and great value f ...
Jax tyres Mitchell continue to excel, looking after our three cars with great service, precision care, and great value for money. Nothing is ever too much trouble for them to assist us with.
JAX Tyres & Auto Mitchell -
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Had a logbook service and wheel alignment. Had to change the day. Was no issues. Quick turnaround. Brad was friendly and ...
Had a logbook service and wheel alignment. Had to change the day. Was no issues. Quick turnaround. Brad was friendly and very helpful ☺️
JAX Tyres & Auto Phillip -
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I just purchased 4 new tyres. Excellent service and had trouble with a bent steering arm. That was adjusted with the whe ...
I just purchased 4 new tyres. Excellent service and had trouble with a bent steering arm. That was adjusted with the wheel alignment. A week later I picked a nail which was fixed without charge. Excellent service.
JAX Tyres & Auto Tuggeranong -
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Customer service from Marcus was excellent, great communication, would recommend.
JAX Tyres & Auto Albury -
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AMAZING EXPERIENCE!!! Bob Jane Artarmon tried to cheat my wife, telling her that her puncture could not be repaired and ...
AMAZING EXPERIENCE!!! Bob Jane Artarmon tried to cheat my wife, telling her that her puncture could not be repaired and that she needed to buy 4 new tyres. Jax looked it and said that they could repair it easily and offered the repair service on the spot. I was so happy with their service and talking to one of the mechanics I decided to take advantage of Black Friday sale and I bought 4 Bridgestone tyres at $90 cheaper than from Bridgestone direct. They found my wifes car's front wheels were out of alignment and fixed that too. The service was 5-Star and now I am taking my car in for a wheel alignment. Jax Artarmon have now made me a loyal customer, I highly recommend them. I dealt with Jane who is friendly and professional. These guys care about their customers.
JAX Tyres & Auto Artarmon -
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Massive thank you to Dean and the team and a shoutout to the gentleman with the grey Prado. I live near Windsor and on t ...
Massive thank you to Dean and the team and a shoutout to the gentleman with the grey Prado. I live near Windsor and on two instances, I got Falken Wildpeaks both for my Pajero and my Prado. Both times, tyres needed to be rebalanced and had a road force done on both cars. They both drive as smooth as butter now and I could not be happier with the service. All these average joes working at tyre shops and the guys at Jax Bankstown know their stuff. Massive thanks
JAX Tyres & Auto Bankstown -
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Stopped by to arrange a time for a punctured tyre to be repaired. Did it there and then. In and out in 25 minutes. Beaut ...
Stopped by to arrange a time for a punctured tyre to be repaired. Did it there and then. In and out in 25 minutes. Beautiful. Great staff.
JAX Tyres & Auto Brookvale -
Our continuous focus and dedication to customer experience has led to JAX Tyres & Auto receiving multiple awards!
What we've improved based on your feedback...
- Detailing what's included in the price breakdown on our invoices
- Removed bothersome website pop-ups on mobile devices
- Enhanced options when searching for tyres
- Clearer pricing explanations for our services such as puncture repairs
Please continue to tell us what you think!
A Message from the Customer Experience Team
