Australians have named JAX Tyres & Auto as the Most Trusted Car Servicing Chain in the 2026 Finder Customer Satisfaction Awards, cementing its reputation as a respected and customer-focused leader in automotive services nationwide.

The Finder Customer Satisfaction Awards, based on independent ratings from more than 50,000 consumers in Australia, identify brands that excel in customer service, trust, value, and overall satisfaction.

JAX Tyres & Auto was the standout organisation in the Car Servicing Chain category, being highly commended across four other awards, alongside the Most Trusted win: Loved Brand, Value, Quality Service and Recommended Brand. In the Car Tyre Retailer category, JAX Tyres was also highly commended across multiple awards; Loved Brand, Quality Service and Recommended Brand.

Steve Grossrieder, CEO and Managing Director of JAX Tyres & Auto, said, “Being recognised as Australia’s most trusted car servicing chain in the Finder Customer Satisfaction Awards is an outstanding achievement and testament to the dedication our stores nationwide show in supporting customers on a daily basis. We’ve continued to innovate in this area over the last 12 months through initiatives, such as JAX Inspect - digital vehicle inspection, all designed to increase transparency, convenience and peace of mind driving for our customers.”

Susannah Binsted, Head of the Finder Awards program said, “Congratulations to JAX Tyres & Auto on being named Australia's most trusted car servicing chain in this year's Finder Customer Satisfaction Awards. Car servicing is one of the few things most of us can't check for ourselves, when you're told you need new brakes, you're taking someone at their word. That makes trust a huge part of the product, not a nice-to-have and JAX has the endorsement of the only opinion that really counts - their customers.”

This latest accolade builds on an exceptional period for JAX Tyres & Auto, which has secured multiple awards and nominations. Wins include last year’s Finder award for the Most Recommended Car Servicing Chain, the Canstar Blue Most Satisfied Customers Award for Car Tyre Retailers and CX Team of the Year at the 2025 CX Awards. 

Operating since 1949, JAX Tyres & Auto began its franchising journey in 1993 and has since grown into a national network of over 94 locations, with 89 independently owned by franchisees. Today, the brand supports more than 1,000 employees across Australia.

About JAX Tyres & Auto

Founded in 1949, JAX Tyres & Auto is one of Australia’s most well-respected and professional tyre and mechanical retailers, specialising in tyres, wheel, suspension, vehicle servicing and vehicle safety checks. The company operates through more than 90 stores in Australia. Monthly, it serves more than 60,000 customers and provides them with the best tyre brands, advice, service and price for cars and 4x4s. JAX Tyres & Auto is also at the forefront of tyre retailing technology through a strategy called JAXIT, which encompasses digital deployment to stores and consumers from the central source of data, which allows consumers to search and choose a solution 24/7/365 for all their tyre and automotive maintenance needs from the convenience of online. Its complimentary JAX Inspect report assesses all the vital parts of customer vehicles so that no matter the journey, JAX can get people there with surety and safety, enabling peace of mind driving. www.jax.com.au