Mark Hely recently purchased the long-standing Kensington store. Having worked overseas for 15 years establishing new businesses throughout South-East Asia, the Middle East and Eastern Europe, Mark returned to Australia to take on the international management of one of Australia's oldest family wineries for a further 3 years.
It was during the last 3 years that Mark started to look for a venture that would keep him at home more. He looked for a business where he could bring his management and customer service skills to the forefront. It was positive experiences with JAX as a customer that led him to the Kensington store. The strength of the support system and expertise convinced Mark to take on the opportunity.
As Mark puts it, “I have been fortunate throughout my career to work in many different businesses across the globe. One thing that differentiated many of the successful businesses was the integrity under which they operated. Integrity takes a lifetime to build but can be lost easily. JAX has these qualities and I want to ensure we continue to deal in the same manner at Kensington. Exceeding customer expectations is the goal with every interaction.”
The long-term customers would have noticed the changes in the store over the last year which involved an extensive renovation and upgrade to the workshop, tyre fitting equipment and alignment equipment. The reception, like the rest of the store, is compact with a small waiting area and free Wi-Fi. New after hours pick-up and drop-off facilities have been installed to reflect the needs of our customers.
The friendly staff are still spearheaded by Steve who has been working at the store for nearly 20 years. In addition to Steve, Kensington also has two mechanics with over 40 years’ experience and a wheel alignment technician. Greek and Arabic are fluent in the store whilst Mark also speaks a little Thai, Vietnamese and Russian.
Outside of work Mark and his family enjoy attending sports and boating. They have a rescue greyhound called Lottie that can be found most days curled up asleep in the office. The store is naturally dog friendly as Mark understands that four-legged family members' needs are important.
The busy store provides the right tyres for your vehicle and services those living close to Sydney City and the Eastern Suburbs, for surrounding areas including Kingsford, Kensington, Centennial Park, Randwick, Clovelly, Coogee, Maroubra, Malabar, Chifley, Matraville, East Gardens, Maroubra Junction, Eastlakes, Hillsdale, Daceyville, Pagewood, Port Botany, Phillip Bay, South Coogee, La Perouse and Little Bay. The JAX Tyres Kensington outlet also specialise in vehicle registration inspections - a niche market that they have become well-known for.
Purchase four new tyres from a range of respected brands, and a wheel alignment to qualify for the myjax platinum tyre maintenance plan. The programme includes over $500 worth of savings for each qualifying vehicle and allows customers to access and track their tyre maintenance online, via myjax.com.au. Following the recommended servicing using the periodical reminders within the programme provides significant discounts and bonuses while prolonging the life and performance of the tyres.
The premises at JAX Tyres Kensington has a TouchPoint interactive touchscreen to assist customers select their tyre, wheel and general servicing needs all on the easy to use kiosk. When this innovative digital device is combined with expert advice from staff, information is on hand to customers enabling them to make concise informed choice of products and services for their vehicles. The store also offers associated services including wheel alignments, balancing, rotations and nitrogen inflation. The comfortable waiting area also features complementary quality teas, fine coffees and free Wi-Fi access all intended to ensure a pleasant, comfortable time whilst a customer’s vehicle is serviced.
JAX Tyres specialises in tyres, wheels, brakes and suspension servicing. Australian owned and established in 1949, JAX Tyres is unique in representing the top global manufacturing giants of the tyre industry. High performance passenger car, light truck and four-wheel drive (4x4) brands BFGoodrich, Bridgestone, Continental, Dunlop, Goodyear, Hankook, Michelin and Pirelli are available, together with value for money brand options. This provides a comprehensive customer choice through a mix of brands spanning the premium, major and budget market sectors for tyre sales in Australia. JAX Tyres services over 60,000 of the Australian motoring public each month through a network of 80 stores along the Eastern Seaboard.
JAX Tyres Kensington is located at 241 Anzac Parade and is open from 7:45am to 5pm Mon to Fri and 7:45am to 12pm on Saturdays.
Licence number MVRL45835. Hely Pty Ltd ATF The Mulligan-Hely Family Trust