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Terms and Conditions - Michelin 30 Day Satisfaction Guarantee Promotion

"MICHELIN 30 Day Satisfaction Guarantee

KEY TERMS AND CONDITIONS

  1. The MICHELIN 30 Day Satisfaction Guarantee Promotion allows a customer who purchases tyres under a Qualifying Transaction to return the tyres in exchange for a refund within a period of 30 days from the date of purchase if he/she is dissatisfied with the tyres.
  2. A customer will not be entitled to a refund under this Promotion if the tyres: are damaged due to misuse or misapplication; damaged due to road hazard damage; damaged due to excessive use during the 30 day period of ownership; damaged due to punctures attained through natural disaster or neglect; damaged due to mechanical problems related to the vehicle; damaged or excessively worn from any racing-related, race circuit activities or competitive events or could have been purchased at a lesser price than the price at which they were purchased by the customer:
    (a) the customer has purchased a set of four (4) MICHELIN tyres at a Participating Dealer during the promotional period;
    (b) the customer has retained their original purchase receipt(s)/invoice(s) for all claims as proof of purchase. Purchase receipt(s)/invoice(s) must clearly specify the Participating Dealer from who the tyres were purchased, what tyres were purchased and the date and time the purchase was made;
    (c) purchase has been made within 30 days of purchase receipt date;
    (d) provide evidence (if requested), that the tyres have not been damaged due to misuse or misapplication, road hazards, excessive use, punctured through theft, natural disaster or neglect, mechanical problems related to the vehicle, use in any racing-related, race circuit activities or competitive events, removed from the original vehicle on which they were installed during the previous 30 day period; and
    (e) the customer can provide evidence (if requested) that the tyres are being returned due to dissatisfaction relating to the performance of the tyres and not due to a price differential.
  3. In order to return the tyres under the Promotion, tyres and purchase receipt must be presented to sales staff at the place of purchase within 30 days of date of receipt.
  4. Upon presentation of the tyres and receipt, dealer sales staff will undertake an inspection and subsequent assessment of the tyres when fitted on the vehicle. The outcome of the refund shall be determined by the sales staff based on the findings of the inspection as per the criteria set out in these Terms and Conditions.
  5. Refunds applied under this Promotion will only be processed following the inspection process by sales staff of the Participating Dealer.
  6. If the customer is deemed eligible for a refund under the Promotion, the customer will be required to provide the sales staff with certain information in order to assist with the validation and refund of the purchase price. In the event the customer refuses or is unable to provide the requested information, a refund can not be granted..
  7. Refunds will be processed by the Participating Dealer upon satisfactory completion of the inspection process and the validation of information provided by the customer (“Claim Approval”).
  8. Following the completion of the refund by the Participating Dealer, the returned tyres shall no longer be the property of the customer and will become the property of MICHELIN Australia.
  9. For a copy of the full MICHELIN 30 Day Satisfaction Guarantee Terms and Conditions, please see supplied terms and conditions document or visit www.michelin.com.au.