Hankook Road Hazard Replacement Warranty

Hankook will replace a range of Ventus, iON and Dynapro tyres which are damaged by road hazards.

You’ve made the right decision by choosing Hankook Tyres. The last thing you want is for your quality tyres to be damaged by road hazards. Potholes, nails and debris are all dangers outside of your control you shouldn’t be worried about bearing the costs of.

Hankook wants you back on the road - and staying there longer - which is why they offer a warranty and replacement for a range of selected tyres. This warranty is at no extra cost and is our thanks to you for choosing Hankook Ventus tyres. Be one with it. Hankook Tyres.

Terms and Conditions
Hankook Tyre Road Hazard Warranty Critera

Hankook Tyre Australia will warrant selected Hankook tyres against road hazards, within the first 12 months of tyre use (conditions apply).

Customer Claims Conditions:

1. Warranty is effective for all purchases from 1st November 2014.
2. Tread must be no more than 25% worn from manufacturer new tread depth specifications. (Tread remaining must be minimum 75% from the TWI* as against the manufacturer new tread depth specifications.)
3. Claim must be made within one year from the purchase date, accompanied by an original customer invoice, including customer details set out below.
4. Hankook Tyre Australia reserves the right to inspect a claimed tyre(s), to assess eligibility, and to contact a customer to verify the claim.
5. Tyres must be purchased through authorised Hankook Tyre Australia dealers.
6. Damage caused by mechanical and wheel alignment issues, inflation other than that stated on the vehicle placard including over/underinflation, vandalism, competition/racing or commercial and taxi use is not covered.
7. Hankook Tyre Australia reserves the right to reject a claim based on the tyre not meeting any or all of the above criteria.
8. The Road Hazard Warranty is different to the Original Equipment Guarantee.

*TWI: Tread Wear Indicator – Minimum groove depth to use the tyre by law (1.6mm)

Inclusions / Exclusions
Covered Tyre Ranges
All Hankook tyres from the following ranges are covered under this Road Hazard Warranty:

• Ventus Range
• iON Range
• Dynapro Range

Exclusions across all ranges:

1. Original Equipment tyres
2. Runflat tyres
3. Tyre(s) replaced free under Road Hazard Warranty are not eligible for Road Hazard Warranty claim in the future.
4. If a valid claim is made under the Road Hazard Warranty, the Mileage Warranty or any other Warranty program will no longer be applicable for the same set of tyres. These warranties are not cumulative and cannot be claimed in conjunction for the same products

Ventus Range Exclusions:

• Competition tyres (including but not limited to: F200, Z206, Z207, Z209, Z210, Z213, Z214, R201, R202, R203, R204, SR10)

Dynapro Range Exclusions:

• Dynapro XT
• Dynapro MT2
• Competition tyres (including but not limited to: R211, R213, R213M)

Requirements

In the event of a customer claim, AND TO AVOID FRAUDULENT CLAIMS, the following criteria must be met by the dealer submitting the claim:

1. Tread must be no more than 25% worn from new.
2. Claim must be made within one year from the purchase date listed on invoice.
3. Claim must be accompanied by original customer invoice, containing all the following information;
   A. Customer name and address, and purchase date
   B. Customer contact details (phone and/or email)
   C. Customer vehicle make, model and mileage
   D. Hankook tyre pattern, size and pressures (if applicable)
4. Minor repairs to the tyre are permitted in accordance with the Australian Tyre Repair Standard. Claim is only valid if the tyre is unserviceable (e.g. unable to be repaired by a minicombi-repair). A tyre with more than one penetration will require replacement. The Warranty covers tyres that are no longer useable due to road hazard damage.
5. Claims may be rejected if the above criteria is not met, or recommended tyre care guidelines are not followed.
6. Warranty is effective for all purchases from 1st November 2014. Tyres purchased before 1st November 2014 may be eligible for the supplanted Hankook Road Hazard Replacement Guarantee.

Dealer Information

Assess the above criteria regarding the validity of the claim. Dealers are recommended to assure and provide customer satisfaction. A legitimate and successful claim should result in the following:

1. A new tyre with the same size and pattern being fitted to the customer’s vehicle free of charge.
   A. If not in stock, arrange for same-day delivery where possible.
   B. Dealer to retain the claimed tyre for assessment by a Hankook representative.
2. Taxes, service charges, fitting, balancing and scrap fees to be covered by dealer. No charge is to be passed on to the customer for these services.