JAX Becomes JAX Tyres in Blacktown
Attention to service and value for money are the keys to having happy customers, according to a couple doing business in Blacktown.
Shayne Derwin and his wife Karen are celebrating 4 years as the Proud Owners of the JAX Tyres store at Blacktown, in Sydney's west, and believe they have hit on a winning formula for taking their business forward.
"For a lot of reasons, it made more sense for Karen and I to run it on our own, and since we have taken over, we have proved it was the right move.
"One of our best decisions has been to renovate our waiting room/showroom area. The customer feedback has been fantastic - they can now wait in air conditioned comfort, no matter what the weather is like outside, and enjoy a cup of really good coffee. The response has been nothing but positive."
But as important as comfort and good coffee may be, Shayne knows the real attraction for his customers is the fact they get good advice, great service and top value prices on their wheels, tyres and mechanical work.
"I am absolutely passionate about road safety and it's one of the aspects of this job that I love the most.
"In general, customers can be quite unaware of just how important good tyres are to their safety, so I really enjoy helping to keep them safe by solving their tyre problems and educating them at the same time."
Shayne has been in the tyre business for 20 years, having originally trained as a mechanic. He then went on to work for a specialist brake and clutch workshop before trying his hand as an on-the-go technician with the mobile mechanical team, LubeMobile.
From there he spent several years fixing industrial machinery before working for Goodyear Tyres at their Minchinbury Store and managing a Fleet Repair Company.
"When I look back, it seems everything I have done has led me to this point of running my own business. All that experience has certainly helped me focus on what is important, not just for my customers but also for the future of my business.
"You can't have a good business unless you make sure your customers are satisfied with the service they are getting from you," Shayne says.
The Blacktown store has a team of eight qualified staff including Shayne and Karen and is open from 7.45am to 5pm Monday to Friday, and 8am to 1pm on Saturdays.
Three of the Staff are Qualified Mechanics and on offer is a full range of Mechanical Services. In addition, the store also provides a service for On Line Rego Inspections, therefore making it an excellent "one stop shop" for all motorists.
JAX Tyres at Blacktown is one of a chain of 70 JAX Tyres Tyre stores along the east coast of Australia, from Queensland to Tasmania.
JAX Tyres stocks the world's leading tyre brands including Bridgestone, Continental, Dunlop, Goodyear, Michelin, and Pirelli. It also carries a wide range of top-line alloy and steel wheels, as well as providing a variety of other mechanical services such as brakes and suspension.