I wanted to write and let you know how pleased I was with the service I received from your Mittagong branch recently.
I had a situation late last Thursday night (1/3) where my 4WD Isuzu snapped six wheel nuts and lost its front wheel at speed. It was subsequently towed at my request to Jax Mittagong, and secured at the front of the premises. I left a note with the vehicle, and at 9 next morning, having assessed the situation, the branch contacted me on my mobile phone and spoke at length and in detail about the damage, and patiently explained the nature of the repairs required. Being a low volume import vehicle, I was not confident the the parts would be easy to source. Living out of town as we do, my family relies heavily on that car, and I explained that I needed it fixed ASAP. Wayne Vinckx made several calls to keep me informed as to progress, and worked hard to have the car ready for me by the close of trade Saturday. Which he did. And the labour charge was very competitive too.
So. Most impressed, and wanted to make sure head office knew about it.Can you please ensure that the appropriate people receive this feedback?