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JAX Haberfield Customer Testimonial

Being someone who knows little about cars a trip to the mechanics or tyre shop is an experience I dread. I feel I 'm going to the out of my depth, make a wrong choice, and ultimately be ripped off. Unannounced I arrived at the Haberfield branch, my busted tyre was in the back of my car and before I had the chance to even get it out I had a gentleman there wheeling the tyre away, I now recognise him as the owner of the franchise Chris Geoghegan. He noticed the nail in the tyre and quoted me the cheapest way to fix it. Less than three minutes later another gentleman was back showing me the damage I had caused to the inside of my tyre by driving it flat for so long, and explaining how for safety reasons I'd need to get a new/second hand I watched and marvelled at the complex machinery and marvelled at how anybody could ever dream up such elaborate devices, he explained how it all worked. He worked with skill and pace and I left the counter I felt like I got more than just a new type. Ten minutes from arrival, and I was done. The shop was very busy there must have been a hive about ten customers. Now came the part that I was dreading. The cost. I watched as Chris's lovely office manager answered the phone and as Chris nose to the grindstone exclaimed with a smile "sure not a problem mate, bring it down now" wiping the bead of sweat from his face. I paid $35 expecting to pay $80-100 bucks I walked out of there feeling like I'd learnt something, like I'd been treated like a celebrity and I spent a third of what I'd decided in my head it was going to cost me. Thank you for such a positive experience. I had a look at JAX's mission statement and you've ticked all the boxes, I'll be back and I'll be sending everyone else I know to you in the meantime. Chris you and your team are a credit to your franchises. Thanks you :)




Name: Brett

Location: Sydney

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