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Awards, Recognition & Customer Satisfaction
01 October, 2026
Recognised by Customers. Respected by Industry.
Since 1949, JAX Tyres & Auto has built a reputation for delivering trusted automotive advice, quality workmanship and exceptional customer service. Today, that commitment is recognised through a range of independent customer satisfaction awards and industry accolades that acknowledge leadership in customer experience, automotive service excellence and innovation. These achievements reflect the dedication of JAX Tyres & Auto franchisees, technicians and support teams who work every day to deliver the brand's promise of Peace of Mind Driving.
Australia's Most Trusted & Most Recommended Car Servicing Chain
JAX Tyres & Auto has been recognised in the Finder Customer Satisfaction Awards two years in a row.
In 2026, JAX was named Australia's Most Trusted Car Servicing Chain by Finder, following a survey of more than 50,000 Australians. It was also Highly Commended seven times across the Car Servicing and Car Tyre Retailer categories for Loved Brand, Value, Quality Service and Recommended Brand.
In 2025, JAX was named Australia's Most Recommended Car Servicing Chain. That year, it achieved the highest recommendation score in the category from more than 60,000 Australians surveyed, with 93% of customers saying they would recommend JAX to family and friends. JAX was also Highly Commended for Loved Brand, Quality Service, Trusted Brand and Value.
The Finder Customer Satisfaction Awards are based on independent customer feedback. They recognise brands that excel in customer service, trust, value and overall satisfaction.
This recognition highlights the trust Australians place in JAX Tyres & Auto. It also reinforces our commitment to reliable automotive servicing, expert advice and exceptional customer care.
Excellence in Repair & Service – Chain (2026)
JAX Tyres & Auto was awarded Excellence in Repair & Service – Chain at the 2026 Australian Auto Aftermarket Excellence Awards.
The award recognises organisations that demonstrate excellence, innovation and leadership within Australia's automotive aftermarket industry.
JAX was recognised for its continued investment in customer experience, workshop innovation and service transparency, including the rollout of JAX Inspect. which provide customers with photo and video evidence of vehicle condition, colour-coded reporting and real-time updates throughout the service process.
These innovations help customers make informed decisions while providing greater transparency and confidence in every service visit.
Most Satisfied Customers – Car Tyre Retailers
JAX Tyres & Auto was recognised as the winner of Canstar Blue's Most Satisfied Customers – Car Tyre Retailers Award in 2025.
Canstar Blue's awards are determined by the experiences and ratings of Australian consumers, recognising businesses that consistently deliver outstanding customer experiences.
JAX achieved leading results across key performance areas including;
- Customer Service
- Product Range
- Product Quality
- Store Presentation
- Value for Money
The award reinforces JAX's position as a trusted destination for tyres, vehicle servicing and automotive advice.
Customer Experience Leadership
Customer experience has always been at the centre of JAX's business strategy.
In 2025, JAX Tyres & Auto was recognised as CX Team of the Year at the CX Awards, acknowledging the efforts of its national network in creating consistent, customer-focused experiences across more than 90 locations.
Additional customer experience recognition includes:
- Customer Experience of the Year – Australian Retailer Awards 2023
- Best CX Transformation Award – 2022
- Best CX Transformation Award – 2020
- CX Leader of the Year – 2020
These awards recognise the long-term transformation of JAX Tyres & Auto into a customer-first organisation, built on listening to customer feedback, investing in innovation and continuously improving the customer experience.
A Commitment to Continuous Improvement
At JAX Tyres & Auto, customer experience is measured, monitored and continually improved through dedicated Voice of Customer programs, team training, service innovation and technology investment.
This commitment has helped JAX Tyres & Auto achieve:
- Industry-leading customer satisfaction scores
- More than 42,000 customer reviews
- Industry leading Net Promoter Scores
- Multiple customer-voted and industry-recognised awards
- A national reputation for trust, transparency and expertise
With more than 90 locations nationwide and recognition from both customers and industry bodies, JAX Tyres & Auto continues to set the benchmark for customer experience in the automotive industry.
Experience the JAX Difference
Whether you're purchasing tyres, booking a vehicle service or seeking expert automotive advice, you can trust JAX Tyres & Auto to deliver award-winning service backed by decades of experience.
